Frequently Asked Questions

  • Check back frequently as we continue to update this webpage. If you don't see your question answered below, please contact the NPS District Help Desk:

     

    NPS District Help Desk

    Email: helpdesk@norman.k12.ok.us

    Phone: (405) 366-0536  

      

    • Will elementary students receive a device?
      • No. However, additional iPads and MacBook Air laptops will be available in elementary schools for classes to use as appropriate.
    • Will middle and high school students receive a device?
      • Yes. All middle and high school students will receive a MacBook Air.
    • When will students receive the devices?
      • Students will receive devices at the beginning of the 2017-2018 school year. High school students will receive their computer at enrollment, while middle school students will receive them during the first few weeks of school.
    • Why did Norman Public Schools choose Apple devices?
    • The district evaluated dozens of devices and ultimately chose Apple laptops and tablets primarily because of their unique ability to legally host multiple operating systems, which is critical for quality instruction. Click here to learn more about the device selection.
    • Will there be filters on what my child will be able to see online?
    • What is the district doing to protect my child's privacy?
      • We have implemented numerous safeguards and are compliant with all Federal regulations including FERPA, COPA and CIPA.
    • Can the district use the camera on my child’s laptop to view my child at home?
      • No.
    • Can the district monitor information on student devices?
      • The school district does have authority to monitor and review information on the devices. There is no expectation of privacy on those devices as they are owned by the district.  We may request access to the laptop based on circumstance, and in those circumstances, we will be able to view and search the contents of the laptop.  This is similar to how we handle lockers at school, cubbies in band/orchestra, etc, we will not be constantly monitoring each device.
    • Will my student receive Digital Citizenship and Digital Safety instruction?
      • All students will receive digital citizenship and digital safety appropriate to their level. For middle school and high school students, lessons include:
        • Digital Safety - How to protect yourself, family, and friends: privacy, meeting people online, cyberbullying, spam, phishing, fraud, viruses, identity theft, cell phone safety, geolocation
        • Digital Citizenship - How to be socially responsible: netiquette, acceptable use of networks/hardware/software, cyberbullying, copyright, plagiarism
        • Digital Footprint - How to manage your reputation: social networks, email, chat, texting, posting online, uploading photos and videos, photo tagging, facial recognition
    • Will my child’s school have robust wireless capability in place by August 2017?
      • Construction and infrastructure updates are ongoing and will be completed mid-summer 2017. This will ensure that wireless connectivity will be reliable and robust to ensure a successful teaching and learning environment as we return to school in August 2017.
    • What if we do not have internet in our home?
      • Students will be able to complete coursework at home without internet access. Additionally, we are discussing the possibility of partnering with local businesses and other organizations to offer free wi-fi for our students. Several low-cost home internet options are available as well. Please refer to the iTech Resources area for more information.
    • What is the after-hours support plan for students and families?
      • NPS Technology Services Help Desk has been implemented and will expand after-school hours support services to provide assistance where needed. Additionally, school-based Help Desks will be implemented at all Middle School and High School sites to support student and staff needs during the school day.
    • Will any accessories, such as cases or covers, be provided with the student computers?
      • Middle and high school students will receive a 13" MacBook Air and a power cord. The district will not provide a protective cover or case. Students may personalize their device with stickers, as well as a protective cover or case. Students will be issued a model number A14666 MacBook Air.
    • Where can I read the acceptable use information?
    • Is a deposit required to use the laptop?
      • No.
    • Can my child download apps or purchase apps on their laptop?
      • Students will be issued a managed Apple ID, which is owned by the District and has no purchasing ability. Students will be able to download age-appropriate curriculum related apps vetted by the District.
    • If students already own a laptop, will they receive a district-issued computer?
      • Yes. However, students who currently own a MacBook Air may choose to use their personal computer, rather than accept a district-issued device, provided the personal computer meets the district's requirements.
    • Can students who have after-school activities leave their laptop at school rather than transporting it home?
      • We will work with middle school and high school sites to develop solutions for after-school storage for the few students who cannot take the laptop home each night.
    • How are laptops differentiated across the district?
      • Each laptop has an asset tag embedded to identify the computer and issued using the existing instructional materials checkout system.
    • Will students be allowed to keep their laptops over the summer?
      • Yes. Students will be permitted to keep their laptops over the summer so they can extend learning through the summer.
    • What happens if the laptop is lost, stolen or damaged?
      • We expect students to care for their devices. If a computer is lost, stolen or damaged, it will be addressed on a case-by-case basis. You can learn more about an optional device protection plan here.
    • If my child's device is damaged, may I fix it myself or pay to have it fixed on my own?
      • Per the Acceptable Use Agreement, students/parents are required to report damage to a device within one school day of the device being damaged. The devices are the property of Norman Public Schools and should only be repaired by NPS approved personnel.
         
    • May I use my homeowner or third-party insurance to cover my child's device?
      • No. Devices are the property of Norman Public Schools.
    • Will I be able to purchase a used MacBook Air for my child after graduation?
      • The district is exploring options for this type of program.  MacBook devices are currently on a 3-year and 4-year refresh cycle.  The first group of devices will reach the end of their operational period during the summer of 2020.  More information will be provided in June 2020.
    • I keep hearing about state budget cuts impacting public education. How can the district afford this?
      • While state budgets have certainly impacted our district, we are fortunate to be in a community that supports public education. Norman voters overwhelmingly passed a bond issue in 2014 that provided the district with the financial resources to improve our facilities and invest in instructional technology for our students. Bond funds, by law, cannot be used for general operations or teacher pay.